Your Best Life is Calling

Some qualities we look for in Regional Director of Sales to join our team include a drive to win, tenacity to get the job done, responsiveness to achieve the task at hand, intuitiveness to trust your gut in making the best decision, competitiveness to shift market share, compassion and support for your team and customers, problem-solving abilities that look for creative solutions, a dynamic and outgoing character, and most importantly an enjoyment of life!

We believe there is a subset of hotel salespeople who are masters at the art of sales. These people are intrinsically motivated, relentlessly competitive, and thrive working in a diverse environment. Jacaruso Enterprises was founded on the idea to do what you love, with people you love, and help others. We believe you should love what you do so that energy and passion come naturally. We also believe you shouldn’t work with anyone you wouldn’t want to vacation with. We think when someone asks for help, we honor their humility by reaching back so no one ever feels alone. Compassion is one of our core values, and we care about our team above all else.

To qualify for the RDOS role, candidates must have 3+ years of on-property sales experience with a major hotel chain such as Marriott, Hilton, Choice, Radisson, Hyatt, Best Western, Wyndham or IHG. Candidates with multi-property and multi-brand experience are preferred.

Our sales professionals work with an average of 8-10 hotels, overseeing the proactive and reactive sales effort for each property. Our Regional Directors of Sales are responsible for generating revenue for each hotel through everything from responding to incoming leads, prospecting for new business, and managing each hotel’s group, local negotiated and corporate accounts, to creating a strategy to shift share from competitors the market.

A Regional Director of Sales is responsible for generating revenue. Some of the daily tasks include market research, prospecting for new business, making prospecting calls and sending emails, responding to incoming leads, replying to inquiries and RFPs, sending out contracts, booking new business, communicating consistently with the on-site teams in their hotel portfolio, and making a direct impact on our partners’ investment in their growth.

Our Regional Directors of Sales each oversee a portfolio of 8-10 select service hotels on average. However, there is no cap on the number of properties a Regional Director of Sales can support. At JE, we believe in results. How each person achieves them is an individual matter. We do not support a culture of micromanagement. We entrust our team members to be in control of their own workload. We champion work-life balance and ensure our expectations are clear, so decisions are easy.

We do not have a cap on the number of sales professionals we are searching for to join the Jacaruso team. We are constantly on the hunt for new talent as we continue to grow. We welcome all qualified hotel sales experts to apply for the role of a Regional Director of Sales at any time.

A hotel Sales Coordinator plays a pivotal role in driving the success and growth of a hotel’s sales effort. Working as a dynamic team with a Regional Director of Sales (RDOS), they help each property get farther, faster. The Sales Coordinator and RDOS work collaboratively to develop sales strategies, respond to leads, proactively prospect, manage client relationships, and support the overall sales process. Their partnership helps streamline sales operations, maximize revenue, and achieve the hotel’s sales objectives.

A vibrant and upbeat personality enables a Sales Coordinator to bring positive energy and enthusiasm to their work. They have excellent communication skills to effectively convey important information and build strong relationships with hotels and potential clients. Their attention to detail ensures that a client’s every need is met. With a proactive mindset and strong organizational skills, they can prioritize leads and prospects when managing multiple sales inquiries simultaneously. Their natural charisma and genuine passion for hospitality make them exceptional ambassadors for the hotel with guests and clients.

We require Sales Coordinators to have a minimum of 2+ years on-property experience in a sales coordinator or administrative support role with a major hotel chain, such as Marriott, Hilton, Choice, Wyndham or IHG. Knowledge of hotel tools such as PMS systems, CRM, Lead portals, and Brand portals is essential.

Responsibilities vary based upon an individual portfolio’s specific needs – but on any given day, a Sales Coordinator can be found responding to group leads from brand, HotelPlanner, SMERF inquiries, and other sources; overseeing group bookings, including rooming list entry, cutoff and pick updates; entering data into the hotel’s CRM system such as entry of sales-related packages and promotions; participating in revenue management meetings for sales-related inventory management; and providing additional support to the Regional Director of Sales as needed.

Our Sales Coordinators each work on a portfolio of 4-6 hotels. Your individual portfolio is a shining example of your exceptional work ethic, collaborative spirit, individual talents, and ability to achieve remarkable results. We believe in your capabilities and commit to providing you with the necessary support, resources, and opportunities to thrive.

Overall, the Sales Coordinator acts as a liaison between various departments, ensuring effective communication to deliver exceptional guest experiences and achieve the hotel’s sales objectives. Below are examples of ways that a Sales Coordinator works with specific departments.

• With Front Desk/Group Sales:
  • Maintains open lines of communication with the front desk team
  • Loads group blocks, sends booking links, uploads and maintains rooming lists, and provides pick up reports
  • Communicates special requests or requirements from clients, and ensures smooth check-in and check-out processes
• With Meeting/Food and Beverage:
  • Contracts meeting spaces and manages meeting space calendar
  • Provides basic meeting room contract including Meeting Group/Company name, Meeting Date, Start and End Times, and Head count
  • Transitions the contracted meeting to the onsite F&B/Event Department for event detailing and BEO
• With Operations:
  • Works closely with Operations to ensure smooth execution of group bookings

Communicates event requirements, timelines, and client preferences to the operations team

The Sales Coordinator and RDOS work closely together to drive sales initiatives, manage client relationships, and achieve revenue targets. Below are some specific ways in which they collaborate.

• Sales Strategy and Planning: The Sales Coordinator supports the RDOS in providing market research, competitor analysis, and reporting to assist in strategic decision-making.
• Sales Inquiries: The Sales Coordinator handles SMERF group inquiries, qualifies leads, and provides necessary information to potential clients. The RDOS manages relationships at a strategic level, meeting with key clients, negotiating contracts, and nurturing long-term partnerships. The Sales Coordinator supports these efforts by preparing contracts and providing any necessary logistical support.

The specific sales targets or goals that a Sales Coordinator is expected to achieve may vary depending on the hotel’s size, market segment, and overall sales objectives. We value your unique contributions that will elevate our team and propel us toward even greater success.

We can’t wait to show you our team’s extensive tools, resources, and support systems set up to enable a Sales Coordinator to effectively perform their role, drive sales, and contribute to the overall success of the hotel. A few examples of those resources include the Jacaruso Account Network, JEUniversity, Zoom, Web Research Team, other Sales Coordinators, RDOS Support, and Salesforce.

We have some incredible benefits here at Jacaruso. Our benefits packages include:

• 100% paid employee coverage for Medical, Dental, Vision and Life insurance
• 401K program
• Incentive programs
• Take-what-you-need vacation time
• Access to Employee Assistance Program
• Two, all-expense-paid, in-person company meetings each year
• Flexible work schedule
• Supportive teammates
• Diverse work environment
• Work-life balance
• Money saved on daily coffee, lunch out, dry-cleaning, gas, vehicle wear-and-tear
• More time with family, and pets!
• Home office tax breaks
• Continual training & education
• Mentor programs and more!

We know applicants are eager for a response, so our Talent Team at Jacaruso reviews incoming applications on a weekly basis. We evaluate on criteria in several areas to ensure a proper fit for vacant positions. Applicants typically receive email communication regarding the status of their application within 5 business days of submission. We request that applicants refrain from calling or emailing the Talent Team directly during this time so that we can focus on reviewing the submissions. If an applicant is not a fit for a vacant position at the time they apply, their application is kept on file for consideration of future opportunities with Jacaruso and its affiliated partners for the next 12 months. An applicant can submit a new, updated application after that time.

Our multi-step hiring process helps us find and attract candidates that are goal oriented, with dynamic personalities and a diligent work ethic. At Jacaruso Enterprises, we hire the best sales professionals in the industry. By hiring nothing but the best, we drive results for our hotels. Every day. Candidates embark on a four-step interview process which includes:

1. A preliminary phone interview with our Director of Talent.
2. An on-camera interview, usually via Zoom with one of our Director of Operations.
3. An interview with one of our VP’s.
4. An interview with our Founder and President, Toni Jacaruso.

After completing the fourth interview, we will determine if a job offer will be extended to the candidate for the position. We wish you the best of luck!

These 5 secrets are key to preparing for our interview process.

1. Breathe.
2. Be yourself.
3. Don’t answer or respond to questions based on what you think our Talent Team wants to hear – be real!
4. Follow us on social media to get an idea of what’s it like to work for JE.
   1. FB: @jacarusoenterprises
   2. LI: @jacarusoenterprise
   3. IG: @jacarusoinc
   4. TW: @jacarusoinc
5. Be yourself! (Did we say that already?)

We are grateful for applicants that are interested in working at Jacaruso, and we love enthusiasm and perseverance! If an applicant has applied before and did not receive an interview, we welcome that person to reapply after 12 months. Our Talent Team will only reconsider applications if you have gained new skills, experiences, or additional credentials to better qualify you for the job. Our Regional Directors of Sales are experts in multiple segments. We are fortunate to support hotels in various geographic locations with all the major brands. The more varied experience you have, the more attractive you are as an applicant.